Returns & Refunds
Questions about returns
Can I return my parts?
We can only accept returns for items that are unused, undamaged, and in original packaging with all accessories. You have 30 days from the date of delivery to return items for an exchange, refund, or store credit.
Am I eligible for free shipping?
If the part supplied doesn’t fit the vehicle or intended purpose specified by us, we’ll happily pay for return shipping and provide a full refund or exchange.
- Returns from metro areas usually reach us within 2-6 business days and longer from regional or remote areas.
- Once your parts have been received, we will process your exchange, refund, or store credit within 1 business day.
- One of our Customer Service Team will be in touch once your return is complete.
Unless otherwise stated on the Site, all products sold by Speedy Parts are sold under the manufacturer’s warranty and conditions from the date of purchase.
Replacement products or refund (including shipping) will be provided by Speedy Parts where:
a) The product is faulty or not of acceptable quality; or
b) The product is not fit for its intended purpose; or
c) The product does not match the sample or the Speedy Parts descriptions; or
d) The product was damaged during delivery; and
e) You can provide proof of purchase with the Speedy Parts receipt
Replacement product or refund will only be completed upon receipt and inspection of items that are deemed faulty or incorrectly supplied.
Where a warranty fault has been recognised and accepted by us, shipping expenses will be refunded. For any replacements where the shipping expense is being covered by Speedy Parts, the original shipping address will be used.
Exchanges will only be provided on products that are clean, unused and in a saleable condition. This means that the product must be in its original packaging, including manuals and all accessories, and the product(s) is unopened, unused and in its original condition. All electrical components cannot be returned if packaging seal is broken.
If you receive an incorrect or faulty product please contact us within 30 days of delivery.